Shipping and return policies for Psychic Hotline

Shipping Info

DOMESTIC

We ship anywhere in the Continental US, Alaska, Hawaii, and Puerto Rico.

Orders are processed Monday - Friday (by 5pm CST) and shipped in 1-3 Business Days* of order placement. Transit time includes weekdays and Saturday only. Shipping times exclude Holidays.

*Please note: During December, orders may take longer to ship due to the Holiday Season. We appreciate your patience.

USPS Standard Post (2-8 business days)
USPS Media Mail (2-8 business days)
USPS Priority Mail (2-5 business days)**
USPS First Class Mail (2-5 business days)
USPS Priority Mail Express (1 business day)**

*All domestic orders include a tracking number that will automatically be emailed after shipment has been processed.

**These services include courier insurance for incidental damages. 

INTERNATIONAL

We ship anywhere in the world that allows imported packages and products.

Shipments dispatch Monday - Friday (at 3 PM CST) within 5 Business Days* of order placement. All orders placed on Friday will dispatch the following Monday (excluding holidays). Transit time includes weekdays only. Shipping times exclude Holidays.

USPS First Class Mail International (10-40 business days*)**
USPS Economy International (6-12 weeks*)
USPS Priority Mail International (7-12 business days)**
USPS Priority Mail Express (4-7 business days)**
USPS Global Express Guaranteed (1-3 business days)**

*USPS or Psychic Hotline can't guarantee that packages will be delivered in the stated time frame.  

**These services include a tracking number.

All international orders are subject to the customs laws of the destination country. Please note that orders shipped outside the US may be subject to import duties and/or taxes imposed by Customs when the order reaches your country. Payment of all duties and taxes is the sole responsibility of the customer.

We are not responsible for lost packages. If your package has not arrived during the suggested delivery time, please check with your local customs office. They can hold packages for 30 days, and if unclaimed by that time it will be returned to sender. We will not issue a credit or reship any items if they are lost in transit.

All shipments originate out of Eau Claire, WI. Shipping prices are determined by package weight and geographical location from the shipment's origin.

*Psychic Hotline will not be held responsible for any items lost, delayed, damaged, or stolen during transit.

Return Policy

We can offer returns on manufacturing defects. You may be asked to provide photo or video evidence of the defect.